If for any reason you are not satisfied with a purchase we will issue a refund or exchange. There a few conditions:


Order Cancellation: Post-Shipment

You may cancel your order up to 14 working days from receipt of your purchase. You will be invited to return the goods in an unopened and unused state for refund. Please see our Returns Policy for more information.


Returns Policy - Cancellation Of Order

All goods purchased from MAD Distribution may be returned for refund within 14 working days from receipt of goods.

Before sending the parcel back to us, please contact our customer services team. You will need to include your order number and reason for return.

Items such as stockings, panties and wigs adhere to our strict policy and we ask our customers not to open or try-on any of these products until they are happy it suits their needs . For items such as contact lenses the packaging will need to be unopened and and without exception not tried on or tested. This is for obvious hygienic reasons. Any of these items returned will not be refunded if found to be worn.

May we please ask you to additionally note:

  • You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to our warehouse.

We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.

  • You or your carrier are responsible for any returned goods until they reach our warehouse. Cost and risk of return will be at your expense.
  • We regret that outbound shipping, packing and insurance cannot be refunded.
  • We aim to issue refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse.
  • Please return the goods to the address on the top of your receipt/invoice.
  • Any returned goods that we receive which are outside of this returns policy will be defined as 'In Dispute'. Such items will not be refunded. A reason for this decision will be provided. We are happy to re-ship such in dispute items back to you, otherwise they will be destroyed within 90 calendar days from their receipt back to us.


Returns Policy - Faulty Goods

Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email within 14 calendar days from the date of delivery.

We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.




Copyright MAD Distribution 2017

VAT No. 132368133       Company No. 7886937



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